Last updated: February 29 , 2024

At Pizza Oven Experts, we are committed to providing a seamless shipping experience. Below is our shipping policy, which applies to all orders placed on our website.

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Shipping Times

• Standard Products: Most products ship within 3-5 business days and are delivered within 3-5 business days after shipping.
• Custom Orders: Custom-built products, such as the 1000 DIY Kit, Tailgaters, and Hybrid ovens, require additional processing time:
  • 1000 DIY Kit and Tailgaters: Ship in 7-10 business days.
  • Hybrid ovens: Ship in 4-5 weeks.
• Delivery Delays: While we strive for timely delivery, delays may occur due to high demand, carrier schedules, or other unforeseen factors. Customers will be notified of any significant delays.

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Delivery Methods

• Freight Shipping: Large items, such as pizza ovens, are shipped via freight carriers.
  • Dock Service: For deliveries to businesses with a loading dock, choose Dock Service at checkout.
  • Lift Gate Service: For residential locations or businesses without a loading dock, choose Lift Gate Service to facilitate unloading.
• Inspection Upon Delivery:
  • Carefully inspect your item at the time of delivery for visible damage.
  • Note any damages on the delivery paperwork and document them with photos before signing.

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Shipping Costs

• At Pizza Oven Experts, we are proud to offer free shipping on all products to ensure a seamless and cost-effective experience for our customers.

• Return shipping costs are always the responsibility of the customer unless the product is defective or damaged during shipping and reported within the required timeframe (see our return policy).

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Tracking Information

• Once your order ships, you will receive a tracking number via email. This allows you to monitor the shipment status and estimated delivery date.

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International Shipping

• Currently, we only ship within the United States.

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Damaged Products Upon Delivery

We take great care in ensuring our products are delivered in perfect condition. However, if you receive a product that is damaged during shipping, please follow the steps below:

• Inspection: Inspect your item thoroughly upon delivery.
• Documentation: If there is visible damage, document it on the delivery paperwork and take photos and videos.
• Reporting: Notify us of damages within 2 business days from the delivery date by emailing support@pizzaovenexperts.com with photos and brief description of the damage, along with your order number. This will allow us to process your claim quickly.

•  Resolution Options: Once we receive your report, we will work with you to resolve the issue. Depending on the extent of the damage, we may offer a repair, replacement, or full refund.

Please note that we are unable to process claims for damages that are not reported within the specified timeframe.

 

 If you have any questions, contact us at support@pizzaovenexperts.com or call +1 (224) 519-3915.