SHIPPING & DELIVERY POLICY         Last updated February 29 , 2024

Order Confirmation:

Upon placing an order, you will receive a confirmation email acknowledging your order and pre-authorization of your credit card. Fulfillment begins immediately, and most orders ship within 1-2 business days. Transit times typically range from 5-7 business days.

Shipment of Order:

We send tracking information within 24 hours of your order leaving our warehouse to the email address provided at checkout. If you haven't received it within 6 business days, please contact us at support@pizzaovenexperts.com.

We Currently Ship Within the USA Only.

Shipping Options:

• Curbside Pickup (Free): Typically delivered within 5-7 days.
• Threshold Shipping: Delivered to your porch or sheltered area (additional details available upon request).
• White Glove Delivery (additional fees apply): Product brought inside your chosen room, with minor assembly and box removal (Saunas excluded).

Additional Information:

• We offer various shipping options, and some products may be shipped by third-party suppliers.
• Free and expedited shipping options are available (fees apply for expedited).
• Estimated delivery times are provided but are not guaranteed.
• We reserve the right to choose the shipping carrier.
• Once an order is shipped, we cannot modify the address or arrange specific delivery dates.
• We will attempt to assist with delivery issues, but ultimately are not responsible for delays caused by shipping companies.
• Tracking information is provided via email after your order is packaged.

International Delivery:

We currently do not offer international shipping.

Other Shipping Limitations:

• Remote areas may incur additional shipping fees, even for free shipping options.
• Customer service will contact you regarding any additional charges for deliveries to locations with known shipping limitations.
• You are responsible for informing us about any potential delivery difficulties (dirt roads, narrow roads, etc.) at the time of purchase.
• We are not responsible for shipping costs of undeliverable items due to carrier limitations.
• Home delivery is not guaranteed, even with additional fees.

APO/FPO Addresses:

• We ship to APO/FPO addresses subject to USPS size, weight, and content restrictions.
• You will be contacted if your address cannot receive a package or if additional fees apply.

Incorrect Addresses & Failed Deliveries:

• You are responsible for return shipping costs of items returned due to incorrect addresses.
• Freight shipments returned due to failed delivery will be subject to standard return policies.
• We do not ship to P.O. boxes.

Large Package Delivery:

• Large items may ship via freight on pallets. You are responsible for moving them from the curb.
• Some carriers may schedule deliveries, while others provide only estimated dates.
• You will be notified about delivery expectations in the shipping confirmation email.
• Carriers requiring appointments will need you to be present and sign for the delivery.
• Carriers not requiring appointments will leave the pallets at the curb.
• Inspect your shipment upon delivery and report any missing or damaged items within 24 hours to support@pizzaovenexperts.com.

Contact Us:

For any questions or comments, please contact us at:

• Phone: +1 (307) 306-9906
• Email: support@pizzaovenexperts.com

By using our site, you agree to these terms.