Effective Date: February 27, 2024
At PizzaOvenExperts, we value your satisfaction and strive to deliver high-quality products. This Return and Refund Policy explains the terms for returns, refunds, and cancellations. Please read carefully before making a purchase.
Return Eligibility
- Return Window: Items must be returned within 30 days of delivery.
- Condition: Products must be unopened, unused, and in their original packaging.
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Non-Returnable Items:
- Custom-built or made-to-order products (e.g., Chicago Brick Ovens).
- Installed, used, or assembled items.
- Clearance or special-sale items.
- Items marked non-returnable on the product page.
Cancellations
- Before Shipping: Orders can be canceled free of charge before shipping. Contact us promptly at support@pizzaovenexperts.com or call +1 (224) 519-3915
- Custom Orders: Custom-built products (e.g., Chicago Brick Ovens) cannot be canceled once production begins.
Damaged or Defective Products
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Inspection Upon Delivery:
- Customers must inspect their items upon delivery and document any visible damage before signing the delivery receipt.
- Photos of the damaged product, packaging, and SKU must be provided to support@pizzaovenexperts.com within 2 business days of delivery.
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Resolution:
- Depending on the issue, we may repair, replace, or refund the product at our discretion.
Refunds and Return Fees
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Refunds for Returns:
- Eligible returns will be refunded minus a 25% restocking fee and the cost of initial shipping (even for products shipped under a "free shipping" promotion).
- Customers are responsible for return shipping costs.
How to Initiate a Return
- Contact us within 30 days of delivery at support@pizzaovenexperts.com or call +1 (224) 519-3915
- Provide your order number, reason for return, and any relevant photos or documentation.
- Ship the product back in its original packaging once authorized.
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Once we receive the returned product, we will process the refund.
- Refund Processing Time: Please allow up to 7 business days for the refund to be processed after the return is received.
- Refunds will be issued to the original payment method used during the purchase.
Contact Us
If you have any questions about this policy, please reach out:
- Email: support@pizzaovenexperts.com
- Phone: +1 (224) 519-3915
Thank you for shopping with PizzaOvenExperts!